FAQS

HAVE A QUESTION?

FREQUENTLY ASKED QUESTIONS

We’re here to help’s the limit when using Webster.

Part I:Where are the orders from?

Ambel Jewelry:We have warehouses in Jamaica and Hong Kong, and we usually ship from the warehouse closest to you.

Part II: How long does it take to get the package?

Ambel Jewelry:Standard logistics: 10-25 days

                       Expedited logistics: 8-15 days

                       VIP logistics: 6-12 days

Part III:Part III: Is it a legitimate website?

Ambel Jewelry:Of course it’s legal, all payments are 100% secure, you get all the products you order, and we have a 30-day hassle-free return to protect you.

Part IV: Are the products all real?

Ambel Jewelry:All of our products are photographed after we produce them ourselves, you will receive the same product as in the picture, but please allow 5% deviation because of the different shooting scenes and light.

Part V: How to return the goods?

Ambel Jewelry:When you receive the product and feel dissatisfied, please take a picture of the product and send it to our customer service email: support@ambeljewelry.com, we will give you a satisfactory answer within 24 hours.

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